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FAQ
Available onEvery plan
Plans and credits
Is there a free plan?
No. Every new workspace starts with a 14-day Pro trial with 20 credits and no card needed. After that you choose Starter, Pro or Enterprise. See The Pro trial.
What happens when the trial ends and I haven't picked a plan?
Your workspace becomes read-only. Reports, candidates and jobs stay readable, but new invites and Live AI interviews need a plan.
Do you charge per user?
No. Every plan has unlimited users and jobs.
Why is a feature greyed out?
It isn't on your plan. Features your plan doesn't include stay visible, greyed out, with a badge such as Available on Pro. Click the badge to see the plans. For example, Starter has basic CV screening but not Vibe coding, coding questions or Compare. See Features not on your plan.
What is a credit?
Credits are the one currency in Infyva. A credit pays for an AI interview, a Vibe coding round or an ID check. Live AI interviews use 0.5 credit per minute of conversation. Your plan's monthly credits are shared by your whole company, not set per user. See How credits work.
When is a credit used for an AI interview?
One is held when you send the invite. It is used only when the candidate completes the interview. If the interview is cancelled, the link expires or the candidate doesn't finish, it comes back on its own. Generating questions is free. See How credits work.
Do unused interviews roll over?
Your plan's monthly credits reset each month and unused ones don't roll over. Top-ups never expire and stay through renewals and plan changes.
How does a Live AI interview use credits?
Live AI interviews are on every paid plan and use credits from the same balance: 0.5 credit per minute of conversation, only for the time the conversation lasts. You set the length per job, from 20 to 60 minutes. If a problem on our side stops the interview, no credits are used. See Minutes and billing.
Interviews
Do candidates need an account?
No. Candidates open the link from their invite. There is nothing to sign up for.
Can candidates re-record an answer?
No. As in a real interview, each answer is recorded once, and stopping the recording submits it. If nothing was heard at all, the candidate can record again while that question's time remains.
Can candidates practise first?
Yes, in AI interviews. Candidates can try one practice question before the interview starts. It is not saved, sent or scored. There is no practice question for Live AI interviews. See Practise before you start.
What ends an interview early?
In an AI interview, leaving the tab, putting another window in front, making the window much smaller, or pasting into an answer counts as a warning. The third warning ends the interview. Camera signals, such as no face in view, are shown to your team but never end an interview. See Integrity evidence.
Can a candidate ask for more time or a different format?
Yes. Candidates can click Request an accommodation before they start, and you can set accommodations on an invite, such as longer answer times or typed answers. See Accommodations.
Reports and decisions
Does Infyva decide who to hire?
No. Infyva scores interviews and shows the evidence. A person at your company makes the decision. Candidates are told this before they start.
Why is a report held for review?
When there is too little in the answers to judge fairly, the report says Insufficient evidence, needs human review and never shows an advance recommendation. Read the answers before you decide. See Held reports.
Can I re-grade a report?
Once a report exists, your team can't rebuild it. If a report looks wrong, contact support. If a report failed, click Retry on it. See Retry and re-grading.
Integrations and developers
Which ATSs can I connect?
Greenhouse, Lever, Ashby and Workable, on Pro, Enterprise and the Pro trial. See Integrations overview.
Do you have a Zapier or Make app?
There is no app in their directories. You connect with their built-in webhook tools and Infyva's webhooks. See Zapier and Make.
Do you have an API?
Yes, on Enterprise. You can list jobs and candidates, add candidates, schedule interviews and read report summaries with API keys. See Public API.
Is there a Microsoft Teams app?
No. Infyva can post candidate summaries to a Teams channel through a Teams webhook you add for each hiring manager. See Slack and Microsoft Teams.
Is single sign-on available?
Yes, on Enterprise. See Single sign-on.
Data
Can I export or delete our data?
Yes. See Export and erase data and Data retention and legal holds.
What happens to our data if we disconnect an ATS?
The saved credentials are deleted and nothing more is sent to or read from the ATS. Imported jobs and candidates are unlinked, and resume links from the ATS are removed. You can also tick Also delete imported candidates who never had an interview. Interviews and reports stay in Infyva.