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Accommodations
Available onEvery plan
Who can do thisOwners, admins and recruiters
Candidates can ask for an accommodation before they start, such as more time, a different format or an interview with a person. After an interview, they can ask for a person to review it. Both kinds of request come to one page, where you give each one an owner, answer it by its respond-by date and record what you agreed. Every change is in the audit log.
How candidates ask
- Before the interview: on the notice screen, under "Need more time, a different format or another adjustment?", the candidate clicks Request an accommodation. The same link shows if their camera doesn't work. They describe What do you need? and can add an Email for the reply (optional).
- After the interview: on the completion screen, the candidate clicks Request a human review and says what happened. If they closed that screen, they can email privacy@infyva.ai and it joins the same queue.
The interview is paused while a request is open
While an accommodation request is open, the candidate's interview is paused by default. The candidate sees that their interview is paused while you look at the request and that they will get an email when they can start. When you resolve or dismiss the request, the interview opens again and they get an email with their link.
To change this default for your workspace, contact support@infyva.ai.
Answer a request
- In the sidebar, click Requests. It shows while there are open requests. You can also go to
/company/requests. - Filter by Open, Resolved or All, and by Accommodations or Human reviews.
- Click a request to open it. You see what the candidate asked for and their reply email, if they gave one.
- Set the Owner and the Status: Open, In progress, Resolved or Dismissed.
- For an accommodation, choose what to change on their interview under Accommodations for their interview. See the options below.
- Write What you agreed. It is needed to resolve the request, for example "2 times longer per answer, typed answers allowed. Told the candidate by email on Oct 22."
- Click Save.
Click Open candidate to go to the candidate on the job.
Respond-by dates
Each request shows Respond by with a date, or Overdue since when it is late:
| Request | Respond by |
|---|---|
| Accommodation | 2 business days |
| Human review | 5 business days |
These are your workspace's targets, not legal deadlines.
How accommodation messages are protected
An accommodation message can describe a disability. It is encrypted at rest, never put in an email, and only shown to your team in the app. Each time someone opens one, it is recorded in the audit log.
Accommodation options
On a request, or on an invite, you can set:
| Option | What it does |
|---|---|
| Time per answer | Standard, 1.5 times longer or 2 times longer. |
| Let them type answers instead of speaking | The candidate can type each answer, with a Submit answer button. |
| Interview without a camera | The camera check is off and video answers become voice answers. Tab, window and paste checks still run. |
| Turn off integrity checks | No tab-switch, paste or face checks for this interview. |
| Interview with a person instead of the AI | Only on a request. Saving cancels the AI interview, returns its credit and tells the candidate a person will contact them. |
Set accommodations on an invite
If you agreed an accommodation before sending the invite, set it there.
- Open the invite dialog for the candidate. See Send interview invites.
- Click Advanced settings.
- Under Accommodations for this candidate, choose the options.
- Send the invite.
These apply only to this invite. They are saved on the interview and in the audit log. Accommodations on the invite are for AI interviews.
Answer a human review request
A human review request asks a person on your team to look at the interview again, for example after a technical problem, the AI mishearing the candidate, or something that felt unfair. Open it from Requests, review the interview and its report, record what you decided under What you agreed, and resolve it.
If you try to reject a candidate who has an open request, Infyva shows the request first. See Pipeline stages.